Cancellation and Refund Policy

Effective Date: July 31, 2026

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All purchases are final once services have begun.

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You may request a full refund before the first scheduled session or before any portion of the purchased service has been provided, whichever occurs first. To request cancellation, you must contact Altra Vita Studio in writing at hello@altravitastudio.com before services begin.

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Once services have begun, no refunds—full or partial—will be provided for:

• Completed or missed appointments;

• Partially completed coaching programs;

• Unused sessions or services;

• A client’s decision to discontinue participation;

• Failure to complete forms, assignments, or recommended actions; or

• Dissatisfaction with results or the absence of a particular outcome.

 

For this policy, services are considered to have begun when the first session occurs or when personalized work is first performed for you, including reviewing intake materials, preparing an individualized wellness plan, evaluating records, or providing client-specific recommendations.

Fees paid to third parties—including laboratory, supplement, payment-processing, product, and shipping charges—are governed by the applicable third party’s policies and may be nonrefundable once an order has been submitted or processing has begun.

 

If Altra Vita Studio cancels your program before providing any services, you will receive a refund of the amount paid. If the Business ends the relationship after services begin, any refund of unearned prepaid fees will be determined in accordance with applicable law and the services already provided.

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Nothing in this policy limits any refund or cancellation right that cannot legally be waived.

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By purchasing services, you acknowledge that you have read and agreed to this Cancellation and Refund Policy.